Work Schedule & Time Formats

Control how elapsed time is measured - calendar time (every hour) or business hours only (excluding nights, weekends, and non-working hours).

Why This Matters

By default, Time in Status counts every hour - including nights, weekends, and public holidays. An issue that sat untouched over a 3-day weekend accumulates 72 hours against its age.

If your SLA commitments are stated in business days (e.g., "resolve P1 issues within 2 business days"), calendar time gives a misleading picture. Business-hours calculation gives the number that actually reflects your team's working capacity.

Time Format Options

The Calculate In setting controls both the unit and whether business hours are used:

Rule: Any format starting with "Business" uses your Work Schedule. All others use calendar time (24/7).

Work Schedule Configuration

To use business-hours calculation, configure your team's work schedule first.

How to Set Up a Work Schedule

1. Open the Work Schedule page from the Time in Status gadget settings
2. Set the working hours for each day - choose a start time and end time
3. Select which days of the week are working days (e.g., Mon–Fri)
4. Save the schedule

Applying the Work Schedule

Once your Work Schedule is saved, set Calculate In to a "Business" format (e.g., "Business Decimal Days"). The gadget now automatically excludes non-working hours from all time calculations.

Practical Example

An issue moved to "In Review" on Friday at 5pm and out on Monday at 9am.

The business hours result accurately reflects that no one was actually reviewing the issue over the weekend.